Privacy Policy

Last Updated: January 29, 2025

At gloss, we respect your privacy and are committed to protecting any personal information you provide when using our website (glossprojects.co.uk). This Privacy Policy explains how we collect, use, and protect your information when you contact us.

1. Information We Collect

We collect personal information that you voluntarily provide when you submit an enquiry through our website. This may include:

  • Your name

  • Your email address

  • Your phone number

  • Your address

  • Any other details you include in your enquiry

2. Legal Basis for Processing Data

Under the UK General Data Protection Regulation (GDPR), we process personal data based on the need to respond to enquiries and provide relevant information requested by users.

3. How We Use Your Information

We only use the information collected to:

  • Respond to your enquiry

  • Communicate with you regarding your request

  • Improve our website and services

We do not use your information for marketing purposes or share it with third parties.

4. Data Retention

We will retain your personal information for no longer than 12 months after our last communication, unless required by law or necessary for record-keeping.

5. How We Store and Protect Your Information

Our website is hosted on Squarespace, which provides secure infrastructure and protection for any data submitted via our contact form. We take reasonable precautions to prevent unauthorised access to your information.

6. Third-Party Services & International Transfers

Our website may contain links to third-party websites or services (e.g., social media platforms). We are not responsible for the privacy practices of these third parties.

Since Squarespace is based in the United States, any data collected may be processed outside the UK/EU. We rely on Standard Contractual Clauses (SCCs) or other appropriate safeguards to ensure compliance with GDPR.

7. Cookies and Website Analytics

We may use cookies to improve your browsing experience. You can manage or disable cookies in your browser settings.

8. Your Rights Under GDPR

Under GDPR, you have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability (where applicable)

  • Withdraw your consent at any time

To exercise these rights, please contact us.

9. Complaints

If you believe your data has been misused, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s data protection authority. Visit ico.org.uk for more details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us.